Refund Policy
At cormersomebas, we're committed to your satisfaction and learning success. Our comprehensive refund policy ensures transparency and fairness in all transactions.
Refund Eligibility
We understand that circumstances change, and we want to ensure you feel confident in your investment with cormersomebas. You may be eligible for a refund under the following conditions:
- Request submitted within 30 days of purchase date
- Less than 25% of course content has been accessed or completed
- No certificates of completion have been issued
- Account is in good standing with no policy violations
- Technical issues that prevent course access for more than 7 consecutive days
Important Notice
Refund eligibility is determined on a case-by-case basis. Special promotions, bundle packages, or discounted courses may have different refund terms as specified at the time of purchase.
Refund Process
We've streamlined our refund process to make it as simple as possible. Here's how to request a refund:
Step-by-Step Refund Process
Submit Request
Contact our support team at support@cormersomebas.com with your refund request. Include your order number, reason for refund, and any relevant details.
Review Process
Our team will review your request within 2-3 business days. We'll verify your eligibility and may ask for additional information if needed.
Approval Notification
Once approved, you'll receive an email confirmation with details about your refund processing timeline and next steps.
Refund Processing
Your refund will be processed back to the original payment method within 5-10 business days, depending on your financial institution.
Processing Times & Payment Methods
Refund processing times vary depending on your payment method and financial institution. Here's what you can expect:
Credit Card Refunds
Processing Time: 3-5 business days
Refunds to credit cards typically appear on your statement within one billing cycle. Some banks may take up to 2 billing cycles to process the refund.
PayPal Refunds
Processing Time: 1-2 business days
PayPal refunds are usually the fastest to process and will appear in your PayPal account balance immediately upon processing.
Bank Transfer Refunds
Processing Time: 5-10 business days
Direct bank transfers may take longer due to international processing requirements and banking intermediaries.
Special Circumstances
We recognize that unique situations may arise. The following circumstances receive special consideration:
- Medical emergencies or health issues preventing course completion
- Technical difficulties on our platform that significantly impact your learning experience
- Course content that substantially differs from the description provided
- Duplicate purchases made in error
- Unauthorized purchases or payment disputes
- Changes in personal circumstances that prevent course participation
Each special circumstance is reviewed individually by our customer success team. We may require documentation or additional verification for certain types of requests.
Non-Refundable Items
While we strive to accommodate reasonable refund requests, certain items and services are non-refundable:
- Completed courses where certificates have been issued
- One-on-one coaching sessions that have been conducted
- Digital downloads that have been accessed
- Subscription services after the initial 30-day period
- Third-party certification fees
- Custom or personalized course materials
Partial Refunds
In some cases, we may offer partial refunds based on your course progress and usage. Partial refunds are calculated as follows:
- 0-25% completion: Full refund available
- 26-50% completion: 50% refund may be considered
- 51-75% completion: 25% refund may be considered
- 76-100% completion: No refund available
Partial refunds are subject to individual review and are not guaranteed. The final decision rests with our customer success team based on the specific circumstances of your request.
Policy Updates
This refund policy is effective as of January 1, 2025, and may be updated periodically to reflect changes in our services or legal requirements. Any changes will be communicated via email to active users and posted prominently on our website.
Purchases made under previous policy versions will be honored according to the terms that were in effect at the time of purchase. We recommend reviewing this policy periodically to stay informed of any updates.
Questions About Refunds?
Our customer success team is here to help with any questions about our refund policy or to assist with your refund request. We're committed to resolving any concerns quickly and fairly.